Japanese police innovate and will accept video call to quickly respond to occurrences

The Japanese police presented yet another innovation in an attempt to keep the population safe. This innovation may seem simple, but it can be responsible for helping and saving many people.

For example, have you ever wondered if you are in a situation where you are so nervous that you cannot calm down to describe to the police what is happening. This will make the police not know for sure what your need is. Or, even if a person who is very nervous ends up calling the police when they wouldn’t need it so urgently, displacing the police officers from a service that could be more urgent.


In addition, there is also the problem for foreigners not being able to express themselves properly when they make a voice call to the police. Certainly, if a foreigner can make a video call, a lot of confusion and wasted time can be avoided.

In this way, this type of call only tends to improve attendance. And what the police can do to help before a car arrives can be better explained to whoever is making the call.


Learn about this new measure and how it will be implemented in Japan here.

Japanese police and video calls

Since October 1, 2022, tests have been carried out for the implementation of this service. That way, when someone calls 110, which is the police number in Japan, they can stream video from their phone to emergency operators so they can better understand what is happening on the ground.

The transmission of images occurs when a call to 110 is made. Then the operator will listen for the problem and determine if a video feed is needed. In this case, they will send a link via SMS to the caller’s smartphone which will set up the video connection.


During the transmission, the caller will still be in audio contact with the operator so he can give instructions like “turn the camera a little to the left” in real time.

In addition to live streaming, it will be possible to upload saved photos and videos to the operator who can help him deal with the problem. A similar system has been in use in Hyogo Prefecture since 2020, and since then around 500 videos have been uploaded.

In one case, video clearly showed a criminal’s vehicle fleeing, which allowed officers to quickly find and catch them.

Read too:

The Japanese police and the recordings

Unfortunately, the National Police Agency admits that when using the service, callers must first agree to terms such as waiver of copyright on images. There are also some issues with upload speed that we hope can be resolved as testing progresses.

Another limitation is that the caller must be using a smartphone. Even though older flip phones have a camera equipped, they are not compatible with the system. The big problem is that seniors in Japan typically prefer this type of phone.

Source: Sora News.

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